At The Card Forge, customer satisfaction is important to us. However, due to the nature of our products, we have a strict return and cancellation policy as outlined below.
We do not accept returns on any products unless they are defective.
If you receive a defective item, please contact us within 14 days of receiving your order to request a replacement or refund.
To qualify for a return due to defect, you must provide clear photographic or video evidence of the issue.
We reserve the right to inspect and verify the defect before processing a return or refund.
Orders may be canceled only if the cancellation request is made before the item is shipped.
Once an order has been processed and shipped, it cannot be canceled or refunded.
To cancel an order, contact us as soon as possible at info@thecardforge.com.
If you receive a defective item and need a replacement or refund, follow these steps:
Email info@thecardforge.com with your order number and detailed description of the defect.
Attach clear images or video evidence showing the defect.
Our team will review your request and respond within 7-10 business days.
If approved, we will provide instructions on how to return the defective item and issue a replacement or refund.
Approved refunds will be processed back to the original payment method within 7-10 business days.
Shipping fees are non-refundable unless the return is due to an error on our part.
For any questions or to request a return, please reach out to our customer support team:
Email: info@thecardforge.com
Address: 3525 N Wells St, Kingman, AZ 86409
Thank you for shopping with The Card Forge!
